Terms and Conditions
Welcome to Mugase.com. These Terms and Conditions outline the rules and regulations for the use of Mugase’s website and the purchase of our products. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Mugase.com if you do not accept all the terms and conditions stated on this page.
1. Introduction
Mugase.com specializes in the sale of handmade Turkish, Iranian, and Afghan carpets. By using our site, you agree to these terms and conditions, including our Privacy Policy and Shipping and Return Policy.
2. Use of the Website
2.1 You must be at least 18 years old or have the consent of a parent or guardian to make purchases on this site.
2.2 You agree not to use our website for any unlawful purpose or any purpose prohibited by these terms. You agree not to use our website in any way that could damage, disable, overburden, or impair it.
2.3 All content provided on this site is for informational purposes only. While we strive to provide accurate and up-to-date information, Mugase.com makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the products, services, or related graphics on the website.
3. Product Information and Orders
3.1 We strive to display the colors and details of our carpets as accurately as possible. However, the actual product colors may vary due to differences in monitors and screens.
3.2 All orders are subject to availability. We reserve the right to refuse any order placed on our website. If we are unable to fulfill your order, we will notify you and refund any payment made.
3.3 Prices of products are subject to change without notice. All prices are final at the time of purchase.
4. Payment and Security
4.1 Payments can be made via credit card, debit card, or other available payment methods listed at checkout. Your payment information is processed securely, and we do not store credit card details.
4.2 You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.
5. Shipping and Delivery
5.1 We offer shipping to selected countries. Delivery times vary based on location and availability.
5.2 We are not responsible for delays caused by customs, weather conditions, or other unforeseen circumstances beyond our control.
5.3 All shipping and delivery details are outlined in our Shipping Policy.
6. Returns and Refunds
Thank you for shopping at MUGASE.COM. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand our return and refund procedures.
Eligibility
- You may return most new, unopened items within 30 days of delivery for a full refund.
- For opened or used items, we offer a 14-day return period, subject to inspection.
- Custom-made or personalized rugs and carpets are not eligible for return unless they arrive damaged or defective.
Condition of Returns
- Items must be in their original condition, unused, and with all original packaging and tags attached.
- For opened or used items, we may deduct a restocking fee of up to 20% from the refund amount, depending on the condition of the returned item.
Process for Returns
- Contact our customer service team at info@mugase.com to initiate a return.
- We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the item securely in its original packaging or equivalent.
- Include the RMA number on the outside of the package.
- Ship the item to the address provided in the return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
- For returns due to our error, we will provide a prepaid return shipping label.
Processing Time
- Once we receive your return, we will inspect the item and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
Refund Amount
- For eligible returns, we will refund the full purchase price of the item.
- Shipping charges are non-refundable unless the return is due to our error.
- Any restocking fees, if applicable, will be deducted from the refund amount.
Gift Returns
- For gifts, we will issue a store credit to the recipient for the value of the returned item.
Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of receiving the item.
- Provide photos of the damage or defect.
- We will arrange for a replacement or full refund, including return shipping costs.
7. Intellectual Property Rights
7.1 All content on this website, including text, graphics, logos, images, and software, is the property of Mugase.com or its content suppliers and is protected by international copyright laws.
7.2 You may not reproduce, distribute, or otherwise use the content of this site without prior written permission from Mugase.com.
8. Limitation of Liability
8.1 Mugase.com will not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or products.
8.2 We do not guarantee that our website will be error-free or uninterrupted, and we are not responsible for any damages arising from technical issues.
9. Governing Law
9.1 These terms and conditions are governed by and construed in accordance with the laws of United States of America. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in United States of America.
10. Changes to Terms and Conditions
10.1 Mugase.com reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the new terms.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at info@mugase.com.